5 Ways to Master One Contact Resolution

Did you know that a whopping 42% of customers do not experience One Contact Resolution (OCR)? These customers report low satisfaction levels and have negative Net Promoter Scores.

More and more, contact centers are realizing the importance of OCR, but can’t seem to find ways to master this critical metric. We get it – this is no simple task. Fortunately, there are ways we can assist. In this one-hour webinar you’ll learn how to properly deliver, measure, and improve OCR.

Join us on Thursday, June 23rd at 2:00 PM ET / 11:00 AM PT for an opportunity to get all your questions answered!

We’ll talk about:

  • How to Measure One Contact Resolution
  • Becoming a Master of the Voice Channel
  • Improving One Contact Resolution
  • An Escalation Path Between Channels
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media

Speakers

Andrea Pow
SVP of Client Advocacy
Shai Berger
Co-Founder and CEO