More and more, contact centers are realizing the importance of OCR, but can’t seem to find ways to master this critical metric. We get it – this is no simple task. Fortunately, there are ways we can assist. In this one-hour webinar you’ll learn how to properly deliver, measure, and improve OCR.
Join us on Thursday, June 23rd at 2:00 PM ET / 11:00 AM PT for an opportunity to get all your questions answered!
- How to Measure One Contact Resolution
- Becoming a Master of the Voice Channel
- Improving One Contact Resolution
- An Escalation Path Between Channels
- Plus so Much More!
Who should attend:
- VPs & Directors of Contact Centers
- VPs & Directors of Customer Experience
- VPs & Directors of Customer Service
- VPs & Directors of Web/Social Media
SVP of Client Advocacy
Co-Founder and CEO