• American Express
  • Arizona Public Service
  • Blue Cross Blue Shield
  • Canadian Tire
  • Capital One
  • CIBC
  • Citi
  • Discover
  • Fedex
  • Fido
  • GMAC Mortgage
  • ICBC
  • Jackson National Life
  • Marriott
  • MBNA
  • Purolator
  • Rogers
  • Scotiabank
  • Sears
  • TD Canada Trust
  • UPS
  • U.S. Bank
  • VSP Vision Care
  • Whirlpool
Some of the most successful organizations in North America utilize SQM Group’s expertise to benchmark, track, consult, recognize and improve their contact channel's customer satisfaction and one contact resolution performance.
  • 1800 O’Canada
  • 211 Ontario
  • 407 ETR
  • Accenture Business Services
  • Acer America
  • ACT
  • ADT Protectron
  • Advanta
  • AEA Technology
  • Aegis
  • Aetna
  • AIR MILES Reward Program
  • Alberta Blue Cross
  • Alberta Treasury Branches
  • Alberta Utility Commission
  • Allegra Direct Communications
  • Allianz Insurance
  • American Electric Power
  • Ameriprise
  • Amex Canada Inc.
  • APAC Customer Services, Inc.
  • Arizona Public Service
  • Arkansas Blue Cross and Blue Shield
  • ATCO Electric
  • ATCO Gas
  • ATCO I-Tek
  • Aurora Loan Services
  • Australian Health Management
  • Aviall
  • Avon
  • Bank of Montreal
  • BC 211
  • BC Automobile Association (BCAA)
  • BC Contact Center Association
  • BC Ferries
  • BC Hydro
  • Bell Aliant
  • Bell Canada
  • Bell ExpressVu
  • Bell Mobility
  • Bell Sympatico
  • Best Direct Insurance
  • Blue Cross & Blue Shield of Mississippi
  • Blue Cross & Blue Shield of Rhode Island
  • Blue Cross and Blue Shield of Alabama
  • Blue Cross and Blue Shield of Hawaii (HMSA)
  • Blue Cross and Blue Shield of Kansas
  • Blue Cross and Blue Shield of Kansas City
  • Blue Cross and Blue Shield of Louisiana
  • Blue Cross and Blue Shield of Massachusetts
  • Blue Cross and Blue Shield of Minnesota
  • Blue Cross and Blue Shield of Nebraska
  • Blue Cross and Blue Shield of North Carolina
  • Blue Cross and Blue Shield of South Carolina
  • Blue Cross and Blue Shield of Vermont
  • Blue Cross Blue Shield of Arizona
  • Blue Cross Blue Shield of North Dakota
  • Blue Cross Blue Shield of Michigan
  • Blue Cross Blue Shield of Wyoming
  • Blue Cross of Idaho
  • Blue Cross of Northeastern Pennsylvania
  • Blue Shield of California
  • BlueCross and BlueShield of Tennessee, Inc.
  • Boise Office Supplies
  • Brantford Hydro
  • Bristol Myers
  • Brother Canada
  • CAA Canada
  • Calgary Transit
  • Callogix
  • Cam Industrial
  • Canada Post
  • Canadian Medical Association
  • Canadian Red Cross
  • Canadian Student Loan Program
  • Canadian Tire Bank
  • Canadian Tire Financial Services
  • Canadian Tire Roadside Assistance
  • Canon
  • Capital BlueCross
  • Capital One Financial
  • CareCore National
  • CareFirst BlueCross BlueShield (MD, DC)
  • Carolina Power
  • CHEP
  • CIBC Bank
  • Cinergy
  • CitiFinancial
  • Citistreet
  • Citizens Bank of Rhode Island
  • Citizenship and Immigration Canada
  • CNH Industrial Parts & Service
  • Coast Mountain Bus Company
  • Cogeco Connexion
  • Computershare
  • ConnectiCare
  • Consumers Energy
  • Countrywide Home Loans
  • CP Rail
  • Crystal Decisions
  • Cubic
  • CUETS
  • Curian
  • CVS Caremark
  • Davis + Henderson
  • Dell Business Process Outsourcing/Services
  • Delta Community Credit Union
  • Dignity Health
  • Discover Financial
  • Dobson Cellular
  • Edmonton Transit
  • Emedco
  • Enbridge Gas Distribution
  • Energy West
  • Enmax Encompass, Inc.
  • Epcor
  • Equipsuper
  • Excellus BlueCross BlueShield
  • Exelon Corp
  • Express Scripts
  • eviCore healthcare
  • Family Maintenance Enforcement Program (FMEP)
  • Fas Gas
  • FedEx
  • FIDO
  • First American SMS
  • First Data
  • Florida Blue
  • Florida Power
  • FortisBC
  • Genetec
  • GMAC Mortgage
  • Golden Casket Lottery Corporation
  • Grand & Toy
  • Halton Region
  • HCL
  • Health Care Service Corporation:
    Blue Cross and Blue Shield of Illinois
    Blue Cross and Blue Shield of Montana
    Blue Cross and Blue Shield of New Mexico
    Blue Cross and Blue Shield of Oklahoma
    Blue Cross and Blue Shield of Texas
  • Healthfirst
  • HealthNow New York, Inc.
  • Highmark
    Highmark BlueCross BlueShield Delaware

    Highmark (PA)
    Highmark Blue Cross Blue Shield West Virginia
  • Horizon Blue Cross and Blue Shield New Jersey, Inc
  • HSBC
  • HTS Texas
  • Human Resources Development Canada
  • ICG Propane
  • Idaho Power
  • Identity Theft Assistance Corp
  • Independence Blue Cross (Testimonial)
  • ING Bank of Canada
  • ING USA
  • Inland Cement
  • Insurance Corporation of BC
  • Intoxalock
  • Jackson
  • Jamaica National Building Society
  • Kal Tire
  • Kohl’s
  • Laurentian Bank
  • Liberty Mutual
  • LifeScan
  • London Hydro
  • LoyaltyOne
  • Mabe
  • Magellan
  • Manitoba Hydro
  • Manpower
  • Marriott International, IR Client Services
  • MBNA
  • MD Physician Services
  • Mead Johnson
  • MedSolutions
  • Mellon
  • Millennium1 Solutions
  • Molson/Coors
  • MTS Allstream
  • National Bank
  • Nationstar Mortgage
  • Nationwide Carpet
  • Nevada Power
  • Nobel Biocare
  • Noridian Mutual Insurance Company
  • Northeast Utilities
  • Novo 1
  • OfficeMax
  • Old Mutual Financial Network
  • OptionsXpress
  • Pacific Blue Cross
  • Pacific Power
  • PacifiCorp
  • Pegasus
  • PerformRX
  • Petro-Canada
  • Preferred Health
  • Premera Blue Cross
  • President’s Choice Financial
  • President’s Choice Financial Insurance
  • Prime Therapeutics
  • Purolator
  • Quality Technology Services
  • Quantum
  • Regence Group:
    Regence BlueCross BlueShield of Utah
    Regence BlueCross BlueShield of Washington
    Regence BlueShield of Idaho
    Regence BlueShield of Oregon
  • Reliable Office Supplies
  • Rogers Communications Inc.
  • Royal Bank
  • Safeway
  • Sage AccPac Canada
  • SaskTel
  • Scotia iTRADE
  • Scotiabank
  • Scotiabank International Chile
  • Scotiabank International Dominican Republic
  • Scotiabank International Jamaica
  • Scotiabank International Mexico
  • Scotiabank International Peru
  • Scotiabank International Trinidad and Tobago
  • ScotiaLife
  • ScotiaMcLeod
  • Sears
  • Security Health Plan of Wisconsin, Inc.
  • Semperian (GMAC Auto)
  • SEPTA
  • Seton
  • Shaw Direct
  • Sierra Pacific Power
  • Sitel
  • Spherion
  • Sprint
  • Squirrel Software
  • St.George Bank
  • Staples
  • Star Choice
  • StudentAid BC
  • Sun Life Financial
  • Sun Media
  • Suncorp
  • Tata Consultancy Services (TCS)
  • TD Bank, America’s Most Convenient Bank (Testimonial)
  • TD Canada Trust
  • Teleperformance (Testimonial)
  • Telstra
  • TELUS
  • TELUS Sourcing Solutions Inc.
  • Terasen Gas
  • The HON Company
  • The Schwan Food Company
  • Themis
  • Tolko Industries Ltd.
  • Toronto Hydro
  • Toronto Star
  • Trail Appliances
  • Transalta
  • Triple-S Salud, Inc.
  • U.S. Bank
  • Unisys
  • UPMC Health Plan
  • UPS
  • Utah Power
  • Utilicorp
  • Vancity Savings Credit Union
  • Videotron
  • Virgin Mobile
  • VSP Vision Care (Testimonial):
    Altair
    Eyefinity
    Marchon
    Vision Services
    VSP Labs
  • Wellmark:
    Blue Cross and Blue Shield of Iowa
    Blue Cross and Blue Shield of South Dakota
  • Wellpoint:
    Anthem Blue Cross and Blue Shield (Colorado)
    Anthem Blue Cross and Blue Shield (Nevada)
    Anthem Blue Cross and Blue Shield (Virginia)
    Blue Cross and Blue Shield of Georgia
    Empire Blue Cross and Blue Shield (New York)
  • WestJet
  • Whirlpool
  • Workers Compensation Board
  • Xerox ACS
  • Xplornet
  • ZIONS Bank

Client Testimonial Videos