What SQM clients are saying about us…

Kathy Rodine
VP of Customer Care
VSP Vision Care

“One of the great components of SQM’s offerings is the surveying at the agent level. Boy! What a motivator it can be to have first call resolution and customer satisfaction at the agent level.”

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Renee Rhem
VP Customer Service
Independence Blue Cross

“Customer surveying has been very critical in understanding the voice of the customer. Doing customer surveying has given us the data so that we know where we are hitting the mark or where we are missing the mark, and then working with the SQM team to develop plans to bridge the gap.”

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Robert Ghazal
Head of U.S. Phone Channel
TD Bank

“SQM allows us to reach out and understand how we fit, not only within our industry, but within all contact centers globally – it’s been fantastic information.”

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Rich Macha
Executive VP, Strategic Accounts
Teleperformance

“It’s very important to understand the voice of the customer. In turn we’re meeting our clients’ expectations and consistently improving and delivering better service through the feedback process”

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What SQM clients are saying about winning an award…

David Schlumberger
Associate VP
Canadian Tire Financial Services

Award: Contact Center of the Year and Best Performing Small/Mid Sized Contact Center

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Monica Lopes-Lyn
Associate Director, CCC Global Operations
Starwood Hotels and Resorts

Award: FCR Best Practice – Career Advancement

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John Galibert
Director, Customer Operations
&
Jennifer Stachowski
Program Manager
407 ETR

Award: FCR Best Practice – Recognition Program

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Karen Lyons
Supervisor, Senior Markets
Highmark

Award: Supervisor of the Year

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Tara Gray
CSR
Sun Life Financial

Award: CSR of the Year

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