At SQM, our mission is to help call centers improve their customer satisfaction – one agent at a time. Furthermore, SQM Group is a leading North American software company specializing in customer service QA management for call center agents. We specialize in helping call centers be more cost-effective by improving FCR, Csat, and Esat performance through the capture, analysis, reporting, and actioning of customer and employee feedback. Through our mission and strategy, SQM fosters an amazing culture of transformation, friendliness, collaboration, and teamwork with a customer-centric mindset.
We are an equal opportunity employer. It is our policy to provide equal career opportunities to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information, or any factor that is a prohibited consideration under applicable law.
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Learn more about mySQM™ Auto QA Tool and find out how SQM can help your call center improve customer satisfaction and reduce cost to score.