Trusted by the Best North American Companies
SQM clients are some of the most successful companies in North America, and they use mySQM™ Customer Service QA software to help their call center lower costs and improve customer service:
- 1800 O’Canada
- 211 Ontario
- 407 ETR
- Accenture Business Services
- Acer America
- ACT
- ADT Protectron
- Advanta
- AEA Technology
- Aegis
- Aetna
- AIR MILES Reward Program
- Alberta Blue Cross
- Alberta Treasury Branches
- Alberta Utility Commission
- Allegra Direct Communications
- Allianz Insurance
- American Electric Power
- Ameriprise
- Amex Canada Inc.
- APAC Customer Services, Inc.
- Arizona Public Service
- ATCO Electric
- ATCO Energy Systems
- ATCO Gas
- ATCO I-Tek
- Aurora Loan Services
- Australian Health Management
- Aviall
- Avon
- Bank of Montreal
- BC 211
- BC Automobile Association (BCAA)
- BC Contact Center Association
- BC Ferries
- BC Hydro
- Bell Aliant
- Bell Canada
- Bell ExpressVu
- Bell Mobility
- Bell Sympatico
- Best Direct Insurance
- Boise Office Supplies
- Brantford Hydro
- Bristol Myers
- Brother Canada
- CAA Canada
- Calgary Transit
- Callogix
- Cam Industrial
- Canada Post
- Canadian Medical Association
- Canadian Red Cross
- Canadian Student Loan Program
- Canadian Tire Bank
- Canadian Tire Financial Services
- Canadian Tire Roadside Assistance
- Canon
- Capital One Financial
- CareCore National
- Carolina Power
- CHEP
- CIBC Bank
- Cinergy
- CitiFinancial
- Citistreet
- Citizens Bank of Rhode Island
- Citizenship and Immigration Canada
- CNH Industrial Parts & Service
- Coast Mountain Bus Company
- Cogeco Connexion
- Computershare
- ConnectiCare
- Consumers Energy
- Countrywide Home Loans
- CP Rail
- Crystal Decisions
- Cubic
- Curian
- Davis + Henderson
- Dell Business Process Outsourcing/
Services - Delta Community Credit Union
- Dignity Health
- Discover Financial
- Dobson Cellular
- Edmonton Transit
- Emedco
- Enbridge Gas Distribution
- Energy West
- Enmax Encompass, Inc.
- Epcor
- Equipsuper
- Exelon Corp
- Express Scripts
- eviCore healthcare
- Family Maintenance Enforcement Program (FMEP)
- Fas Gas
- FedEx
- FIDO
- First American SMS
- First Data
- Florida Power
- FortisBC
- Genetec
- GMAC Mortgage
- Golden Casket Lottery Corporation
- Grand & Toy
- Halton Region
- HCL
- HSBC
- HTS Texas
- Human Resources Development Canada
- ICG Propane
- Idaho Power
- Identity Theft Assistance Corp
- ING Bank of Canada
- ING USA
- Inland Cement
- Intoxalock
- Jackson
- Jamaica National Building Society
- Kal Tire
- Kohl’s
- Laurentian Bank
- Liberty Mutual
- LifeScan
- London Hydro
- LoyaltyOne
- Mabe
- Magellan
- Manitoba Hydro
- Manpower
- Marriott International, IR Client Services
- MD Physician Services
- Mead Johnson
- MedSolutions
- Mellon
- Millennium1 Solutions
- Molson/Coors
- MTS Allstream
- National Bank
- Nationwide Carpet
- Nevada Power
- Nobel Biocare
- Noridian Mutual Insurance Company
- Northeast Utilities
- Novo 1
- OfficeMax
- Old Mutual Financial Network
- OptionsXpress
- Pacific Blue Cross
- Pacific Power
- PacifiCorp
- Pegasus
- PerformRX
- Petro-Canada, a Suncor Energy Business
- Preferred Health
- President’s Choice Financial
- President's Choice Financial Insurance
- Purolator
- Quality Technology Services
- Quantum
- Reliable Office Supplies
- Rogers Communications Inc.
- Royal Bank
- Safeway
- Sage AccPac Canada
- SaskTel
- Scotia iTRADE
- Scotiabank
- Scotiabank International Chile
- Scotiabank International Dominican Republic
- Scotiabank International Jamaica
- Scotiabank International Mexico
- Scotiabank International Peru
- Scotiabank International Trinidad and Tobago
- ScotiaLife
- ScotiaMcLeod
- Sears
- Semperian (GMAC Auto)
- SEPTA
- Seton
- Shaw Direct
- Sierra Pacific Power
- Sitel
- Spherion
- Sprint
- Squirrel Software
- St.George Bank
- Staples
- Star Choice
- StudentAid BC
- Sun Life Financial
- Sun Media
- Suncorp
- Tata Consultancy Services (TCS)
- Teleperformance (Testimonial)
- Telstra
- TELUS
- TELUS Employer Solutions Inc.
- Terasen Gas
- The HON Company
- The Schwan Food Company
- Themis
- Tolko Industries Ltd.
- Toronto Hydro
- Toronto Star
- Trail Appliances
- Transalta
- U.S. Bank
- Unisys
- UPMC Health Plan
- UPS
- Utah Power
- Utilicorp
- Vancity Savings Credit Union
- Videotron
- Virgin Mobile
- VSP Vision Care (Testimonial):
Altair
Eyefinity
Marchon
Vision Services
VSP Labs - WestJet
- Whirlpool
- Workers Compensation Board
- Xerox ACS
- Xplornet
- ZIONS Bank
Case Studies
Every year, SQM works with over 500 leading contact centers throughout North America, guiding them to substantial improvements in their FCR, customer experience delivery, as well as cost reduction. Backed with data, research, and an extensive list of recognized FCR Best Practices, SQM has helped organizations achieve their goals, delivering effective analysis and recommendations. For more on how we've helped some of the leaders in the call center industry, view our library of case studies. See for yourself how SQM is helping call centers to be more cost-effective by improving FCR, Csat, and Esat performance – one individual at a time.
Client Testimonials
At SQM's annual CX Conference & Awards, the leaders in contact center customer experience gather to celebrate their outstanding accomplishments and excellence in customer and employee experience delivery. Their stories and successes are a testament to the hard work of their management, supervisors, and agents. Learn more about their impressive accomplishments and hear how working with SQM has helped them reach their CX and EX goals.
We're Here to Help
Ready to see a remarkable improvement in your contact center's FCR, CX, and EX delivery? Connect with us today and let us guide you to effective change.