FCR Improvement Software for Call Centers
Studies Designed to Improve FCR and Provide Great CX
Awards Recognizing Excellence in FCR, CX, and EX Delivery
The Resources You Need to Improve FCR, CX, and EX
Improve FCR, CX, and EX - One Individual at a Time
SQM’s resources are designed for helping contact centers improve FCR and provide great CX.
Our Library is filled with client CX Award stories, case studies, blogs, and books dedicated to helping contact centers improve and provide great CX. This library is full of validated practices that are based on SQM’s award winning CSR’s and contact centers.
Our helpful tools provide valuable insights personalized to your CX research needs. We offer a powerful ROI calculator to quantify the operational savings your CX can deliver, a useful sample size calculator for creating representative VoC survey programs, and a random list generator to keep your data collection statistically sound.
SQM's world-class Contact Center CX Conference and Awards Gala has brought thousands of contact center professionals together since 1996. Our conference learning tracks are led by our clients who have improved or achieved world-class CX and EX. Our awards gala celebration is the most prestigious event in the contact center industry.
Access all our historical CX best practices webinars on-demand, as well as sign-up for upcoming webinars to learn best practices on how to improve CX. Select from a variety of topics including best practices for customer journey mapping, improving FCR, and identifying opportunities for improving CX performance across all your organization's contact channels.
Learn more about SQM Group, the mySQM™ FCR Insights platform, and how we can help your company improve your CX delivery.