Call Center Industry – QA/CX Conference & Industry Awards
Year after year, attendees give SQM's CX Conference world-class ratings. Be sure to register early, as this event sells out every year!
Join us for this spectacular CX learning and CX celebration event at the beautiful DeSoto (4-Star) Hotel in Savannah, Georgia. SQM's 2025 CX Conference and Industry Awards will occur on April 30th and May 1st with proven award-winning CX best practices speakers.
SQM will recognize award-winning call centers and frontline employee performances for 50+ award categories, including Call Center of the Year, Agent and Supervisor of the Year, World Class Certification, and CX Best Practices. Our awards and certification programs are the most credible and rewarding recognition programs in the call center industry because they are based on customers' experiences using call centers and the employees working in them.
Great learning opportunities at the event for attendees such as executive (by invite only) or management/supervisor best practice learning tracks, benefiting from networking opportunities and participating in the CX success appreciation day activities. Attendees will discover ground-breaking QA/CX research and learn best practices to improve their customers' experiences when contacting their organization and quality assurance. After relaxing and indulging in experiences that will last you a lifetime, we end the conference with a black-tie gala awards CX celebration ceremony!
2025 Conference Pricing
- $3,500 for Executive Track* (Invitation Only) or $4,000 for Executive Track* + CX Celebration Day (Invitation Only)
- $2,400 for Supervisor/Management Track* or $2,900 for Supervisor/Management Track* + CX Celebration Day
- $1,200 for CX Celebration Day* (a day to celebrate CX success with your team — everyone from executives to agents)
- $400 for Awards Gala Night only
* Note: Executive Track, Supervisor/Management Track, and CX Celebration Day include the Awards Gala Night.
Taxi or Uber
- $30 to $50 each way to/from Savannah/Hilton Head International Airport
Promotional Offer
- Group: 10% off if booking for 4 or more for Conference Executive Tracks &/or Supervisor/Management Tracks
- Group: 10% off if booking for 10 or more employees
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To make celebrating your incredible achievements even more special, all registrants are invited to bring a special guest from outside of the organization at an exclusive rate of $200. This includes access to all meals and drinks, the prestigious Awards Gala Night, and the unforgettable Savannah Riverboat Cruise.
For an all-inclusive experience, guests can also participate in our Appreciation Day activities as an add-on at a discounted rate of $200, bringing the total all-inclusive rate to just $400.
Guests can be added once online registration is received.
CX Best Practices Conference Topics
- How to use Automated Quality Assurance to Monitor, Motivate, and Manage Agents to Deliver Great Customer Satisfaction
- Using AI and Regression Analysis to Predict Csat Accurately
- How mySQM™ QA Score Can Benchmark Quality Assurance
- Real-time Recognition to Motivate Agents to Deliver Great CX
- AI-Generated Agent Self-Coaching that Empowers them to Improve CX
- How to Improve Agent Soft Skills, Empathy, and Friendliness with AI-driven Agent Self-Training
- How to Improve Agent Engagement and Retention
- Best Practices for Automating QA Call Compliance
- How to Achieve High Internal Collaboration and Supervisor Support
- How to Provide Agent Training Knowledge to Resolve Complex/Challenging Calls
- Leveraging Customer Analytics and Intelligence Solutions to Improve Call Resolution/CX
- What It Took to be Call Center of the Year Winner in 2024
- What It Took to be Best Performing Small Call Center Winner in 2024
Highlights
- 85% of attendees rate this conference as world-class CX
- Stay at DeSoto (4-Star) Hotel in Savannah, Georgia
- Learn industry-proven strategies & tactics on how to improve CX & QA
- Executive and Management CX/QA best practice learning tracks
- CX/QA best practice presenters from award-winning call centers
- Ground-breaking call center CX/QA research
- Networking opportunities
- Agent Appreciation Day activities
- Awards ceremony celebration and gala dinner
Why You Should Attend
Since 1996, SQM has brought hundreds of call center, CX, QA, CRM, and research leaders together for its annual CX conference and industry awards gala. 85% of attendees rate this conference as world-class customer satisfaction. Attendees tell us what they like best about attending SQM's CX/QA conference is the information that SQM shares from its ground-breaking CX/QA research and the people, process, and technology best practices with a proven track record of improving CX.
Who Should Attend
- Customer Experience Officers
- Call center vice presidents, directors, and managers
- Managers responsible for quality assurance
- Staff managers who have responsibilities for improving CX
- CX research, CX, and QA managers
- Call center quality assurance leaders
- Most importantly, World Class Certified frontline supervisors and agents
Registration Now Available
Registration is now open for our upcoming 2025 annual QA/CX conference and awards. Register today!
Hotel & Event Location
DeSoto (4-Star) Hotel15 East Liberty Street
Savannah, GA 31401
United States
Dates
Reservation Information
The DeSoto Hotel in Savannah is approximately 11 miles from the Savannah/Hilton Head International Airport. Depending on traffic conditions, the drive typically takes 20-30 minutes.
Rooms for the conference will be available at a $239 rate. Guests can make reservations individually through the Reservations Department by calling 1-855-703-4655 and referencing the SQM hotel block code 2504SERVQL.
Please note that Room Categories, Views, and Bed Types are not guaranteed. The SQM room block cut-off date is March 24, 2025, so reservations may no longer be guaranteed. Reservations can be canceled up to 7 days before arrival without penalty. No-shows will be charged the cost of the entire stay to the guest's credit card as a cancellation fee.
The DeSoto Hotel does not have transportation to the hotel, however, there are many options for transportation. Taxi and Uber rates are $30 - $50 to/from the Savannah/Hilton Head International Airport.
DeSoto (4-Star) Hotel
The DeSoto Savannah Hotel, named after Spanish explorer Hernando de Soto, has a rich history dating back to 1890. Originally built as a luxurious destination for travelers and socialites, it has maintained its reputation as a premier hotel in Savannah for over a century. The hotel has undergone several renovations to preserve its historic charm while incorporating modern amenities. The hotel is in the heart of Savannah's historic district, making it an ideal location for exploring the city's cobblestone streets, historic homes, and lush public squares. The DeSoto is celebrated for its Southern hospitality and blend of classic elegance with contemporary comfort surroundings.
Hotel Amenities
- The DeSoto Hotel is situated in Savannah's historic district
- The best restaurants in Savannah's historic district
- Each room is upscale, well-appointed, and designed with your enjoyment in mind
- Complimentary WiFi internet access
- Fitness facility and outdoor pool
- Room services (morning until late evening)
- Concierge staff will help you enjoy everything Savannah or the hotel has to offer
- A luxury boutique-style spa located at the DeSoto
Rooms & Suites
Standard King or Double Rooms: These rooms feature one king bed or two double beds, modern decor, and amenities such as flat-screen TVs, free WiFi, single-cup coffeemakers, and USB charging points. Bathrooms are upscale with marble finishes, glass walk-in showers or shower/tub combos, and eco-friendly toiletries.
King One Bedroom Parlor Suite: This suite offers a separate living area with a sleeper sofa, microwave, mini-refrigerator and a separate bedroom with a king bed. The suite also features luxurious cotton bedding, modern marble bathrooms, and glass walk-in showers.
Employee Appreciation Activities
Red Gate Farms Carriage Rides
Horses have been at the heart of Red Gate Farms from the start. Explore this Savannah gem on horseback and by horse-drawn carriage. Enjoy breathtaking views of centuries-old oaks, lush paddocks, sparkling lakes, and the stunning Savannah countryside—all just minutes from Historic Downtown. Red Gate Farms offers an unforgettable experience for any occasion!
The DeSoto Hotel Spa
The DeSoto Hotel Spa is designed to provide guests with a relaxing and rejuvenating experience. The spa offers various services, including massages, facials, body treatments, and nail care. Each treatment is designed to relax the body and mind, leaving guests feeling refreshed and revitalized. The spa's experienced therapists and aestheticians are dedicated to providing personalized service. They take the time to understand each guest's needs and preferences to ensure a tailored and effective spa experience.
Culinary & Cultural Walking Food Tour
Eat your way through Savannah with a small-group history and culinary tour. With your guide, pop into several restaurants and stores specializing in authentic Southern classics, sample food, and pick up bits of Savannah history. A walking tour is a great way to spend time with other agents while learning about the culture and eating great food.
Savannah Slow Ride Tour
Take a leisurely ride on an eco-friendly adventure through the streets of historic downtown Savannah. Explore classic watering holes and historic bars. Bring your to-go cup back to the bike and sip your drink as you pedal to the next spot. Must be 21+ to join. A licensed driver will ensure your safe travels! This brewery tour will surely be a blast! You'll learn all about alcohol throughout the city's history and have fun with fellow agent beer lovers.
“Savannah for Morons" Comedy Trolley Tour
Join Old Town Trolley Tour's newest comedy tour – “Savannah for Morons,” a comedy show on wheels that roasts nearly 300 years of Savannah lore in 90 fun-filled minutes. A quirky, saucy, and eccentric history lesson, perfect for morons and their (supposedly) smarter-ish friends, this tour features outrageously entertaining comedy skits, musical numbers, costume changes, a few absurd appearances, and loads of Savannah history.
Registration Now Available
Registration is now open for our upcoming 2025 annual QA/CX conference and awards. Register today!